1. About Zuriya
Zuriya Ltd ("Zuriya", "we", "us", "our") is a company registered in England and Wales and operates the platform at zuriya.co.uk, an online marketplace that connects clients ("Clients") with independent beauty professionals ("Providers") specialising in Afro-Caribbean beauty services. We facilitate discovery, booking, and payment. We are nota party to the service contract between a Client and a Provider; the treatment itself is delivered by the Provider as an independent contractor.
2. Eligibility
- You must be at least 18 years old to create an account or make a booking.
- Providers must be legally permitted to offer beauty services in the United Kingdom and comply with all applicable licensing, hygiene, and consumer-law obligations.
- All information you supply must be accurate and kept up to date.
- Account registration requires a valid email address. You must complete email verification (via a one-time passcode) before your account is fully activated.
3. Accounts, Security & Two-Factor Authentication
You are responsible for maintaining the security of your account credentials. Zuriya is not liable for losses resulting from your failure to protect your login details or share them with others.
- Email verification: one-time passcode sent to your registered address during signup.
- Provider verification: Provider accounts undergo a manual review (portfolio, social-media proof of work, and Stripe Connect KYC) before they are listed publicly.
- Two-factor authentication (2FA): all users may enable email-based 2FA from the Security tab of their dashboard, which also issues ten single-use backup codes. 2FA is mandatory for accounts holding administrative privileges on the platform.
- Device recognition: we record a device fingerprint on successful sign-in so we can alert you by email the first time your account is accessed from an unfamiliar device. You can revoke any recognised device from your dashboard.
- We may rate-limit, suspend, or terminate accounts that violate these Terms, engage in fraud, or create material risk to the platform or its users.
4. Bookings & Payments
- All bookings are made through the Zuriya platform and all payments are processed by Stripe Payments UK, Ltd.
- Providers may require a deposit of between 20% and 100% of the service price at the time of booking, with any balance due before or at the appointment. The amount payable now and later is shown to you before you confirm.
- Clients may also pay the full service price upfront, including any add-ons selected.
- Guest checkout is supported, a full account is not required to make a booking. A secure magic-link is emailed to Guests so they can manage, reschedule, or cancel their booking without creating an account.
- Card on file. Where the Provider's cancellation policy is Moderate or Strict and no (or only a partial) deposit is collected, you will be asked to securely save a payment method so that late-cancellation or no-show fees can be captured on an off-session basis. Full details of how this works are set out in the Refund & Cancellation Policy Section 3.
- Bookings without action from either party are automatically marked "Completed" two hours after the scheduled end of the appointment. Clients have 48 hours thereafter to raise a dispute.
5. Platform Fees, Commissions & Pro Subscription
Zuriya deducts a platform commission and payment-processing fee from the amount paid by the Client before remitting the balance to the Provider. The applicable rates depend on the Provider's tier and on whether the booking comes through the Zuriya marketplace or directly from the Provider's own share-link.
| Tier | Marketplace, new client | Repeat client or Direct link | Card processing |
|---|
| Free | 15% | 0% | 1.75% + 20p |
| Pro (£25/month) | 8% | 0% | 1.55% + 20p |
- Flat card processing fees. Processing fees are a flat rate across all card types (consumer, corporate, Amex, and international). 1.75% + 20p on Free and 1.55% + 20p on Pro, taken from the Client's payment before the Provider's payout. This keeps payouts predictable for Providers.
- Smart commission. Bookings made via a Client's direct link to a Provider, or made by a Client who has booked that Provider before, incur 0% platform commission on either tier. Processing fees still apply.
- Pro subscription. Pro is billed at £25 per calendar month via Stripe subscription. You may cancel at any time from the Earnings tab; cancellation takes effect at the end of the current billing period and Zuriya does not pro-rate partial months. Pro-tier commissions apply only while the subscription is active; if Stripe is unable to collect a renewal, the account reverts to the Free tier with no loss of data.
- Prices on the platform are shown in pounds sterling (GBP) and are inclusive of VAT where applicable.
6. Provider Payouts
- Payouts are run by Zuriya automatically. Providers cannot trigger or adjust an individual payout.
- Funds from a completed booking become eligible 48 hours after service completion, subject to no active dispute or chargeback.
- Payout sweeps run every Monday at 04:00 UTC. A Provider is paid when their Available balance meets or exceeds £100; otherwise the balance rolls forward until the threshold is met.
- Bank transfers are executed via Stripe Connect (Express accounts) and typically arrive within 1–2 UK business days. Transfer times are determined by Stripe and your bank, not by Zuriya.
- Zuriya may place a Provider's payouts on hold, in whole or in part, where there is an unresolved dispute, chargeback, suspected fraud, or an HMRC or other regulatory obligation requiring it.
7. Cancellations, Refunds & Card-on-File Fees
Each Provider chooses one of three cancellation tiers, Flexible, Moderate, or Strict, and the tier in force is shown on their profile and at checkout. Full rules on refund entitlements, late-cancellation fees, no-show fees, off-session card-on-file capture, the 24-hour provider grace period, and the 48-hour post-completion dispute window are set out in the Refund & Cancellation Policy, which forms part of these Terms.
8. Provider Obligations
- Deliver services in line with the listing, at the time and location agreed with the Client.
- Act as independent contractors. Providers are not employees, workers, or agents of Zuriya; Zuriya does not direct or supervise the treatment.
- Maintain their own public-liability insurance, tax registration (including HMRC self-assessment or VAT where applicable), and professional compliance.
- Only upload portfolio images, videos, and transformations that are their own original work and for which they have all necessary consents (including from clients shown).
- Honour the cancellation tier they have chosen and the platform fee structure set out in Section 5.
- Not solicit or accept bookings off-platform for services discovered via Zuriya, and not share external contact details with a Client in order to circumvent platform fees.
- Not engage in discriminatory, harassing, fraudulent, or otherwise unlawful conduct.
9. Client Obligations
- Arrive on time, disclose any allergies, sensitivities, or contraindications the Provider reasonably requests, and treat the Provider with respect.
- Provide honest reviews based on genuine experience.
- Not book with the intention of later cancelling solely to frustrate a Provider's schedule; repeated last-minute cancellations may lead to restrictions on the account.
- Not raise a chargeback before attempting to resolve the issue with us (see Refund Policy Section 9).
10. Reviews
- Zuriya operates a two-way review system. Each party may submit one review per completed booking.
- Reviews open 24 hours after completion (to allow reflection) and close after a reasonable window.
- Client reviews of Providers are public on the Provider's profile and contribute to their rating; Provider reviews of Clients are visible only to the reviewing Provider and the Zuriya moderation team.
- Providers may post a public response to a Client review.
- Reviews that are abusive, defamatory, solicited in exchange for payment or discount, or manifestly false may be removed at our discretion.
11. Referrals, Credits & Waitlists
- Every registered Client receives a unique referral code. A friend who signs up and completes a first booking using the code receives a one-off £5 discount at checkout, funded by Zuriya (Provider earnings are not reduced).
- For every two completed referrals, the referrer is awarded a £5 platform credit which auto-applies to their next booking. Credits are non-transferable and have no cash value.
- Abuse of the referral programme (including self-referral, fake accounts, or bulk sign-ups) will forfeit all earned credits and may lead to account suspension.
- Waitlists. Clients may join a waitlist for a time-slot that is already booked. If that slot becomes available the platform may contact waitlisted Clients by email (and, where enabled, SMS). Joining a waitlist does not create a booking until the Client confirms a freshly generated checkout.
12. Content & Intellectual Property
The Zuriya name, brand, logo, and platform design are the property of Zuriya Ltd. Providers retain ownership of portfolio media they upload but grant Zuriya a non-exclusive, worldwide, royalty-free licence to display, distribute, resize, and promote that media within and in connection with the platform, including in marketing materials identifying the Provider. Clients grant Zuriya a similar licence for any photos or text submitted with reviews.
13. Platform Integrity
- All bookings and payments must be processed through Zuriya.
- Attempting to circumvent the platform, for example by arranging direct payment, sharing external contact details in the messaging system, or discounting off-platform, is a material breach of these Terms and may result in suspension, termination, and loss of pending payouts.
- Social-media handles supplied at signup are used for admin verification only and are not published on public profiles.
14. Account Deletion & Data Lifecycle
You may request deletion of your account at any time from Dashboard → Security → Delete account. On confirmation the account is deactivated immediately and enters a 30-day grace period during which you may reactivate it by contacting support. After 30 days the account and its personal data are permanently anonymised. Financial records (bookings, invoices, payouts) are retained for six years where required under UK tax and accounting law (see Privacy Policy Section 7). Deletion cannot be completed while a Provider has an unresolved dispute, pending payout, or outstanding balance; these will be flagged at the point of request.
15. Limitation of Liability
Zuriya acts as a marketplace facilitator. We are not liable for the quality or safety of services provided by Providers, for disputes between Clients and Providers, or for any personal injury, allergic reaction, property damage, or consequential loss arising from a treatment booked through the platform. To the fullest extent permitted by law, our aggregate liability in respect of any booking is limited to the platform fees Zuriya actually received from that booking. Nothing in these Terms excludes liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.
16. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified by email and surfaced in-app before they take effect. Continued use of the platform after the effective date of an update constitutes acceptance of the updated Terms.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this clause removes your ability to enforce mandatory consumer rights under the law of your place of residence.